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Advanced software requires a high level technical support. Our goal is to provide the best possible technical support for our customer base and help guide them to effectively use the software to solve their problems in an efficient and productive manner. Emailed support is responded to within 24 hours of receiving it and our support staff does both video and phone support.

The Support Team can be reached at: or by calling (408) 796-7488

As part of our commitment to provide the best technical support for our customers, our staff is constantly developing new video tutorials and application-specific training material which includes demonstration models. This as well as more information can be found on our website Support Portal.

CertaSIM, LLC provides a wide variety of training classes for the IMPETUS Afea Suite of software.
Training is provided at CertaSIM’s facilities as well as on site.

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The IMPETUS Afea Solver® manual is online and can be found at:
The IMPETUS Afea Group has developed a number of Recommended Modeling Practices which can be obtained from